> For the complete documentation index, see [llms.txt](https://docs.kynno.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kynno.app/easysupport/notifications.md).

# Notifications

## New thread

From the Settings, you can setup a Discord webhook URL to receive a notification every time a new thread is opened by a customer.

In your Discord server, choose the channel you would like to receive the notification from, then click on the wheel next to it.

<figure><img src="/files/8I9na338e06EQnzDz0rO" alt="" width="563"><figcaption></figcaption></figure>

Choose Integrations, then `Create Webhook`

<figure><img src="/files/3Z3sqy9mE3QOeYvWD0qj" alt="" width="563"><figcaption></figcaption></figure>

Configure the name and picture of the Webhook, then click `Copy Webhook URL`

<figure><img src="/files/HQmLgMvP1U8BTqlGyAJL" alt="" width="563"><figcaption></figcaption></figure>

Go back to Primeasy, then click Settings at the top left, Notifications under EasySupport and paste the URL you just copied.

<figure><img src="/files/D7dN0WN39YppGCc1O9AM" alt="" width="563"><figcaption></figcaption></figure>

Clicking save will send a notification to your server to confirm it's correctly set.

<figure><img src="/files/UJqdDgFv3dTwtELX9tTB" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
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