# Notifications

## New thread

From the Settings, you can setup a Discord webhook URL to receive a notification every time a new thread is opened by a customer.

In your Discord server, choose the channel you would like to receive the notification from, then click on the wheel next to it.

<figure><img src="/files/8I9na338e06EQnzDz0rO" alt="" width="563"><figcaption></figcaption></figure>

Choose Integrations, then `Create Webhook`

<figure><img src="/files/3Z3sqy9mE3QOeYvWD0qj" alt="" width="563"><figcaption></figcaption></figure>

Configure the name and picture of the Webhook, then click `Copy Webhook URL`

<figure><img src="/files/HQmLgMvP1U8BTqlGyAJL" alt="" width="563"><figcaption></figcaption></figure>

Go back to Primeasy, then click Settings at the top left, Notifications under EasySupport and paste the URL you just copied.

<figure><img src="/files/D7dN0WN39YppGCc1O9AM" alt="" width="563"><figcaption></figcaption></figure>

Clicking save will send a notification to your server to confirm it's correctly set.

<figure><img src="/files/UJqdDgFv3dTwtELX9tTB" alt="" width="563"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kynno.app/easysupport/notifications.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.