Notifications

New thread

From the Settings, you can setup a Discord webhook URL to receive a notification every time a new thread is opened by a customer.

In your Discord server, choose the channel you would like to receive the notification from, then click on the wheel next to it.

Choose Integrations, then Create Webhook

Configure the name and picture of the Webhook, then click Copy Webhook URL

Go back to Primeasy, then click Settings at the top left, Notifications under EasySupport and paste the URL you just copied.

Clicking save will send a notification to your server to confirm it's correctly set.