# Messaging and answering requests

Each conversations can be assigned to a manager, which you can add from your Settings. Custom labels can also be applied on conversations

<figure><img src="/files/t1FkYn1Li7xOzj12UMPc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Creating a new conversation and answering to messages is reserved to brands with a paid subscription. With a free subscription, you can only read messages and notecards.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kynno.app/easysupport/messaging-and-answering-requests.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.