> For the complete documentation index, see [llms.txt](https://docs.kynno.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kynno.app/easysupport/messaging-and-answering-requests.md).

# Messaging and answering requests

Each conversations can be assigned to a manager, which you can add from your Settings. Custom labels can also be applied on conversations

<figure><img src="/files/t1FkYn1Li7xOzj12UMPc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Creating a new conversation and answering to messages is reserved to brands with a paid subscription. With a free subscription, you can only read messages and notecards.
{% endhint %}