For the complete documentation index, see llms.txt. This page is also available as Markdown.

Messaging and answering requests

Once your SmartBots bot is setup, you have access to EasySupport's core, answering IMs and notecards from Primeasy.

Each conversations can be assigned to a manager, which you can add from your Settings. Custom labels can also be applied on conversations

Creating a new conversation and answering to messages is reserved to brands with a paid subscription. With a free subscription, you can only read messages and notecards.

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