# Getting Started

Integrated with [SmartBots](http://www.mysmartbots.com/?by=6569290), EasySupport connect to one of your in-world bot to simplify the management of your customer support requests.

It's totally transparent for your customers: They message an avatar in-world with IMs or notecards, and you or one of your CSRs can answer their request via the web interface, without having to be online in-world.

The benefit is that the management of your support is centralised on one always online avatar. The messages don't get capped, and they can be assigned to one member of your team with the addition of labels when needed to help you organize.

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